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Noticeboard

Addison House Surgery and Barbara Castle Health Centre considering merge to create a single patient list. We aim to fully merge the practices by 1st April 2020. Please see FAQ page for further information.

The surgery will be closed Tuesday 17th September 2019 from 12.30pm onwards for staff training

for medical emergencies please call 111

This surgery is closed Saturday, Sunday and Bank Holidays

Extended Hour Appointments and Weekend appointments are still available

To arrange an appointment contact the surgery during normal working hours Monday – Friday

By telephone 8.00am – 6.30pm

In person 8.30am – 6.00pm

for medical emergencies please call 999

Read More »

Online Services

Please register for Online service (SystmOnline) towards improved access to the Surgery –

Addison House Surgery Online Services

You will be able to book appointments, view records/results and email your doctors with the online service. 

Evening and Weekend GP service

Patients can see a GP, nurse or healthcare assistant for routine appointments in the evenings and over the weekends.

 Please ask a receptionist to book an appointment for you at a time that suits your needs.

To find out more go to https://hucweb.co.uk/services/gp-extended-access/

Friends of Addison would like to thank you for your continued support and donations

Protecting your child against flu - Information for the parents of all two and three year old children and those living in areas offering the flu vaccinations to pre and primary school aged children.  You will be contacted by your GP or through your child's school about getting your child vaccinated. For more information please visit www.nhs.uk/child-flu

Do you Need Counselling?

Direct self-referral to Talking Therapies is now available via West Essex mind - http://www.hpft.nhs.uk/services/community-services/healthy-minds-west-essex-iapt/

  

Named Accountable GP

All patients registered at Addison House Surgery are allocated a named accountable GP. For further information, see link below or speak to your GP - Accountable GP

 

Free NHS Health Check

As part of a National NHS campaign, the Surgery is offering free health checks to patients aged between 40 and 74 who do not currently suffer with diabetes, stroke, kidney and heart disease. Appointments are available on weekdays and Saturday mornings. Please contact reception.

Further information is available via leaflets at reception as well as the web link on this page.

http://www.healthcheck.nhs.uk/

Find out how information about you helps us to provide better care by picking up a leaflet in the surgery or visiting

www.nhs.uk/caredata

 

Physiotherapy self referral is now available for certain musculoskeletal problems. Please complete online referral form in link below -

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/

NHS 111 - 24 Hour Non Urgent Health Advice Line

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

We shall acknowledge any complaint within three working days and will offer you the opportunity to discuss the matter. You will be kept informed of our timescales throughout the process.

Please either write in, complete the attached complaints form or email your suggestion/complaint to addisonf81181.admin@nhs.net Alternatively you can telephone Mrs Geraldine Acraman, Practice Manager directly on 01279 621900. Please also see our complaints procedure policy by clicking on the link below.

Complaints Policy

Complaints Form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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