Addison House Surgery
Home Visit Policy
Chest pain, shortness of breath, suspected stroke and loss of consciousness are emergencies please dial 999 for these symptoms
Requesting a Home Visit
Requests for visits must be made by telephone via the receptionists. All visit requests are passed to the duty doctor (who may not be your preferred GP) who assesses the request and communicates with patient or carer with relevant action plan thereafter. Visiting will normally take place after morning surgery but may be later in the day or on another day dependent on the assessment and other Surgery emergencies. Please only request home visits if you are incapable of attending the surgery. Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment. It helps us to judge the urgency of the call if you describe the symptoms. The receptionists are trained to deal with your call so do expect to be asked. All information is confidential. The doctor may telephone prior to, or instead of, visiting depending on clinical need. The duty doctor may also make arrangements for district nurse or emergency paramedic practitioner to carry out the visit. Urgent hospital admissions (with ambulance arranged if required) could also be arranged following telephone assessment by duty doctor.
Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit. We rarely visit children at home as a responsible adult should be available to bring them to the surgery.
Our home visiting policy
Our home visiting policy is based on RCGP guidelines. You cannot insist that a GP visits you at home.
A GP will only visit you at home if they think that your medical condition requires it. A GP can also decide how urgently a visit is needed.
Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.
GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.
GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.
GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.
GPs are not obliged to visit a patient if they have assessed the patient's clinical need on the telephone and found them to be suitable for an alternative method of healthcare.
As long as the GP has provided a plan for a patient (which may be an appointment the same day, a future day, telephone advice or attendance at other healthcare site such as A&E, a message communicated via reception) then the partners of The Addison House Surgery will support any such decision made.
All telephone calls are recorded. Admin and clinical staff are expected to make good records of all patient contact within the clinical record.
The Surgery has weekly MDT (multidisciplinary team) meetings with community clinical staff where relevant clinical management matters including home visit requests/feedback are discussed.