This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Addison House Surgery and Barbara Castle Health Centre considering merge to create a single patient list. We aim to fully merge the practices by 1st April 2020. Please see FAQ page for further information.

The surgery will be closed Tuesday 17th September 2019 from 12.30pm onwards for staff training

for medical emergencies please call 111

This surgery is closed Saturday, Sunday and Bank Holidays

Extended Hour Appointments and Weekend appointments are still available

To arrange an appointment contact the surgery during normal working hours Monday – Friday

By telephone 8.00am – 6.30pm

In person 8.30am – 6.00pm

for medical emergencies please call 999

Read More »

Online Services

Please register for Online service (SystmOnline) towards improved access to the Surgery –

Addison House Surgery Online Services

You will be able to book appointments, view records/results and email your doctors with the online service. 

Evening and Weekend GP service

Patients can see a GP, nurse or healthcare assistant for routine appointments in the evenings and over the weekends.

 Please ask a receptionist to book an appointment for you at a time that suits your needs.

To find out more go to https://hucweb.co.uk/services/gp-extended-access/

Friends of Addison would like to thank you for your continued support and donations

Protecting your child against flu - Information for the parents of all two and three year old children and those living in areas offering the flu vaccinations to pre and primary school aged children.  You will be contacted by your GP or through your child's school about getting your child vaccinated. For more information please visit www.nhs.uk/child-flu

Do you Need Counselling?

Direct self-referral to Talking Therapies is now available via West Essex mind - http://www.hpft.nhs.uk/services/community-services/healthy-minds-west-essex-iapt/

  

Named Accountable GP

All patients registered at Addison House Surgery are allocated a named accountable GP. For further information, see link below or speak to your GP - Accountable GP

 

Free NHS Health Check

As part of a National NHS campaign, the Surgery is offering free health checks to patients aged between 40 and 74 who do not currently suffer with diabetes, stroke, kidney and heart disease. Appointments are available on weekdays and Saturday mornings. Please contact reception.

Further information is available via leaflets at reception as well as the web link on this page.

http://www.healthcheck.nhs.uk/

Find out how information about you helps us to provide better care by picking up a leaflet in the surgery or visiting

www.nhs.uk/caredata

 

Physiotherapy self referral is now available for certain musculoskeletal problems. Please complete online referral form in link below -

https://eput.nhs.uk/our-services/essex/west-essex-community-health-services/adults/rehabilitation/musculo-skeletal-physiotherapy/

NHS 111 - 24 Hour Non Urgent Health Advice Line

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

Addison House Surgery

Home Visit Policy

Chest pain, shortness of breath, suspected stroke and loss of consciousness are emergencies please dial 999 for these symptoms

Requesting a Home Visit

Requests for visits must be made by telephone via the receptionists. All visit requests are passed to the duty doctor (who may not be your preferred GP) who assesses the request and communicates with patient or carer with relevant action plan thereafter. Visiting will normally take place after morning surgery but may be later in the day or on another day dependent on the assessment and other Surgery emergencies.  Please only request home visits if you are incapable of attending the surgery.  Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment.  It helps us to judge the urgency of the call if you describe the symptoms.  The receptionists are trained to deal with your call so do expect to be asked.   All information is confidential.  The doctor may telephone prior to, or instead of, visiting depending on clinical need. The duty doctor may also make arrangements for district nurse or emergency paramedic practitioner to carry out the visit. Urgent hospital admissions (with ambulance arranged if required) could also be arranged following telephone assessment by duty doctor.

Children

Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit.   We rarely visit children at home as a responsible adult should be available to bring them to the surgery.

Our home visiting policy

Our home visiting policy is based on RCGP guidelines. You cannot insist that a GP visits you at home.

A GP will only visit you at home if they think that your medical condition requires it. A GP can also decide how urgently a visit is needed.

Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.

GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.

GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.

GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.

GPs are not obliged to visit a patient if they have assessed the patient's clinical need on the telephone and found them to be suitable for an alternative method of healthcare.

As long as the GP has provided a plan for a patient (which may be an appointment the same day, a future day, telephone advice or attendance at other healthcare site such as A&E, a message communicated via reception) then the partners of The Addison House Surgery will support any such decision made.

All telephone calls are recorded. Admin and clinical staff are expected to make good records of all patient contact within the clinical record.

The Surgery has weekly MDT (multidisciplinary team) meetings with community clinical staff where relevant clinical management matters including home visit requests/feedback are discussed.

 

Doctor's bag

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website