During the pandemic the use of our online system Doctorlink increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also, you will not get an instant response to these so if it is urgent please call the practice or contact 111.

When the surgery is closed, if you have any healthcare need, please contact NHS 111 by either calling 111 or visiting the website . As always if you have any medical emergency then please call 999.




Covid19 Resources

COVID-19 Symptom Checker | NHS advice about coronavirus | COVID-19 Information on






Routine childhood vaccinations are a simple, safe and effective way of protecting children against harmful childhood diseases. Providing the child  and parents are well and not displaying symptoms of coronavirus or other infections, children should have routine childhood immunisations as normal. The practice are taking the appropriate measures to minimise the risks by reducing people coming into the surgery.  Please book an appointment if notified. It's important that vaccines are given on time for the best protection, but if you or your child miss a vaccine, contact your GP to catch up
















Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this.

 Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.



This surgery is closed Saturday, Sunday and Bank Holidays

Extended Hour Appointments and Weekend appointments are still available

To arrange an appointment contact the surgery during normal working hours Monday – Friday

By telephone 8.00am – 6.30pm

In person 8.30am – 6.00pm

for medical emergencies please call 999

Read More »

Online Services

Please register for Online service (SystmOnline) towards improved access to the Surgery –

Addison House Surgery Online Services

You will be able to book appointments, view records/results and email your doctors with the online service. 

Evening and Weekend GP service

Patients can see a GP, nurse or healthcare assistant for routine appointments in the evenings and over the weekends.

 Please ask a receptionist to book an appointment for you at a time that suits your needs.

To find out more go to


Protecting your child against flu - Information for the parents of all two and three year old children and those living in areas offering the flu vaccinations to pre and primary school aged children.  You will be contacted by your GP or through your child's school about getting your child vaccinated. For more information please visit

Do you Need Counselling?

Direct self-referral to Talking Therapies is now available via West Essex mind -


Named Accountable GP

All patients registered at Addison House Surgery are allocated a named accountable GP. For further information, see link below or speak to your GP - Accountable GP


Free NHS Health Check

As part of a National NHS campaign, the Surgery is offering free health checks to patients aged between 40 and 74 who do not currently suffer with diabetes, stroke, kidney and heart disease. Appointments are available on weekdays and Saturday mornings. Please contact reception.

Further information is available via leaflets at reception as well as the web link on this page.

Find out how information about you helps us to provide better care by picking up a leaflet in the surgery or visiting


Physiotherapy self referral is now available for certain musculoskeletal problems. Please complete online referral form in link below -


COVID-19 GP Access Letter April 2022


Dear Patient

During the pandemic life has been difficult for all of us, we have had to change our lives, manage pain, illness, suffering and in some cases the death of people close to us. If people you care about have died during the pandemic, please accept my deepest condolences.

We want to reassure you that the team at your GP practice continues to be here for you and your family. As you will be aware, we have had to make changes to the way we work to be able to support you and keep you safe to ensure we can continue to provide services for you and your family.

We would like to take the opportunity to clarify how you can contact us and how we can help and support you.

How You Can Contact Us

There are several ways you can contact the practice; these are listed in a table accompanying this letter so that you can keep it handy for reference. There’s also useful information on how you can access wider support and contact details for other healthcare organisations and services, including telephone numbers for local NHS organisations in case you need to follow up a referral – the practice doesn’t have any access to the appointments of other organisations.  

At the practice we (as well as all other GP practices) are experiencing a high demand for our services, and we are taking all the actions we can to provide you with the support that you need. In order to do that we need to work together with you.

We appreciate that the phone lines are very busy and not being able to get through to us can be very frustrating. We are reviewing our phone services to see what we can do to improve them so that you don’t have these problems. These improvements may take some time to implement, so thank you for your patience as they take place.

How We Are Seeing Patients

Despite the Government’s Plan B restrictions lifting on 27 January 2022, COVID–19 still remains a significant concern and taking appropriate steps to reduce the risk of infection within the practice still governs how we can use the building. We need to ensure waiting rooms do not become crowded and carry out cleaning between patient consultations. For these reasons, it is not possible for practices to see as many people in person as before the pandemic. We ask anyone visiting the surgery to please wear a facemask.

The arrangements that we do have in place for consultations with you are:

  •       telephone consultation
  •       video consultation
  •       In person, face to face consultation


We are working hard to make sure that you get the same high standard of care whatever type of consultation you have with us. Telephone and video consultations could be safer, quicker and more convenient for you. If during a telephone or video consultation, there is a decision that it is necessary to see you in person then an appointment will be made for you to come to the practice.

Your consultation will be made with the professional who can best deal with your query. We rely on the expertise of our colleagues who are: nurses, paramedics, pharmacists, healthcare assistants, physiotherapists and doctors. This enables us to have a large volume of appointments available for people each day and ensures that you get the right care from the right professional.

Our reception staff are trained to sign post you to the right health care professional for your need as efficiently as possible and will ask for the reason you are contacting the surgery. We understand you may feel reluctant to share personal medical information, but please be assured our reception staff are there to help and your information will be treated in the strictest confidence.

Routine services

The successful roll out of the booster programme means that our practice can now resume routine appointments after some of these were paused in mid-December to divert resources to delivering more vaccinations during the Omicron wave. We are now urging patients who have held off contacting their practice with more routine issues over recent weeks, and those who are due to have health checks, to come forward.

Support for patients with urgent health concerns and for clinically vulnerable patients or for people with an ongoing health condition has continued throughout. We continue to be here for you. Please don’t hesitate in contacting us.

How To Get Involved

If you would like to become more involved in how the practice works, We would like to invite you to become part of our Patient Participation Group (PPG). This is a group of patients, carers and practice staff who meet to discuss practice issues and patient experience in order to help improve the service. If you would like to become part of the group or have a discussion with one of the members the contact details are on the list below.

If you do have any comments or feedback you would like to share you can also do this by contacting our Practice Manager Geraldine Acraman. We’re always looking for ways to improve our services, and if something has not met your expectations or you’d like to share a positive experience, we would like to hear about it.

Thank you very much for your time. We are confident that as a team of patients and professionals we can continue to look after one another and ensure that the services you need are available for you.

Kind regards


Dr John Onuorah

Senior Partner


You can contact Addison House Surgery in the following ways




Our number is: 01279 621900

Phone lines are open from 08.00 – 18.30



The email address is



This is a secure clinical triage and GP messaging service available via the practice web site and via this link -


 The NHS app

 (download for Android or Apple to   your smart phone if you have one)

You can use the NHS app to:

  •     Book Appointments
  •                  Order Repeat Prescriptions
  •                  Review Your Medical Record
  •                 See Your COVID Pass


 In person

You are welcome to come to reception to:

  •     Book Appointments
  •     Drop Off Samples
  •     Drop Off Letters

 In writing

Please post letters to:

Addison House Surgery

Hamstel Road
Harlow Essex CM20 1DS

Or drop them off at the surgery  


 For repeat/routine prescriptions


 All prescription requests should be   in writing preferably online or via   your pharmacist.


  • Drop Off a written request in the box in the waiting area at the surgery 
  • email your request to
  •  order on the NHS app or via DoctorLink





 Patient Participation Group

Contact details

Telephone 01279 621900



 To follow up a referral that the   practice has made for you to either the community services or a   Hospital, please contact the  community service or hospital

The most common organisations we refer to are:

·         Essex partnership NHS Foundation Trust

           Community and Mental Health please call: 0300 123 0808


·         The Princess Alexandra Hospital please call: 01279 444 455


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website