Patient Survey

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

Survey Report

The General Practice Assessment Questionnaire (GPAQ)

About your recent contact with Addison House Surgery and Barbara Castle Health Centre.

Access to the surgery

1. How easy is it to contact your GP practice on the phone?
2. How easy is it to contact your GP practice using their website?

Experience at last appointment

3. Once you contacted your GP practice, did you know what the next step in dealing with your request would be?
4. How soon after you contacted your GP practice did you know what the next step would be?
5. How helpful did you find the reception and administrative team at your GP practice?
6. Did you have confidence and trust in the healthcare professional you saw or spoke to at your last appointment?

Overall experience of the Surgery

7. Overall, how would you describe your experience of your GP practice?